Cultivating a Quality-Driven Culture with TQM
Join our upcoming workshop “Cultivating a Quality-Driven Culture with TQM” and unlock the power of Total Quality Management to drive excellence in your organisation. Designed for staff at all levels, this course will equip you with the tools and strategies to foster a culture of continuous improvement, enhance customer satisfaction and achieve operational success.
What You Will Learn
Gain a comprehensive understanding of TQM principles and their relevance in modern organisations.
Discover how to transform organisational culture to prioritise quality and performance.
Master TQM tools like Pareto charts, fishbone diagrammes and Kaizen for problem-solving and process improvement
Learn to align processes with customer expectations to boost satisfaction and loyalty.
Develop employee involvement programmes to engage teams in quality-driven initiatives.
Course Highlights
Interactive sessions on TQM history, tools (5S, 8 wastes, PDCA), and quality circles.
Practical exercises to apply TQM techniques in real-world scenarios.
Expert-led insights to help you implement continuous improvement strategies.
Dates: 2 and 3 July 2025
Time: 09h00 - 16h00
Venue: NPCC Conference Room
Fee: 5,000 (Inclusive of lunch and refreshments)
MQA Approved
Register here: