Training Calendar
Check out our training calendar for the year 2018/2019.

Courses: Plug your Brain & Today’s Teens, Tomorrow’s Leaders are fully booked





PRODUCTIVITY AND COMPETITIVENESS LEARNING CENTRE

CALENDAR 2018




Course: Creative Problem Solving Techniques

Objective: -To overcome the fear of making decisions -To improve problem solving skills -To learn the tools and techniques of problem solving and take the right decisions

Target: Professionals who have to solve workplace problems and implement the right solution at the right time.

Date: 12-13 February 2019

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Course: Customer Service

Objective: Understand the difference between customer care and customer service Develop skills to meet customer expectations Apply effective communication skills when dealing with customers Identify your internal and external customers and analyse their needs and problems Understand quality service Apply quality tools to deal with complaints

Target: Professionals who have to solve workplace problems and implement the right solution at the right time.

Date: 197-20 March 2019

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Course: Value Stream Mapping: Learning to see

Objective: - Map the value-stream process - Identify and prioritise lean improvements - Develop strategies to improve business - Improve the value stream mapping

Target: Professionals who want to learn the value streams of their organisation and how they could enhance them.

Date: 9-10 April 2019

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Course: Train the Trainers for on the Job Trainers

Objective: To promote appropriate strategies for developing on-the-job training sessions by facilitators.

Target: Middle Managers / Facilitators / Trainers

Date: 14-15 May 2019

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Course: Branding Creating and Manging Your Corporate Brand

Objective: To discover branding as an important component To learn the branding process How to enforce a brand?

Target: Advertising and marketing professionals and all professionals having branding as part of their activities

Date: 11-12 June 2019

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