Grace Tan is an accomplished Adult Educator, with 30 years of experiences in training, facilitation, coaching and consulting. Prior to Service Quality Centre, Grace worked as a Talent Development Manager with Holiday Inn Atrium and as an Associate Trainer/Consultant in the Manufacturing; Retail and Hospitality Industries as well as in the public service sector Grace has trained in WSQ (Work Skills Qualification) modules under the Service Excellence, Employability Skills, Leadership and People Development frameworks. Besides training, she has developed both WSQ and Non WSQ program such as Productivity and Quality Improvement Program; Problem Solving & Decision Making; Creativity & Innovation. Quality Improvement Process; Working as A Team; Design Thinking and a series of Customer Service Program. She is a Certified ASQ (American Society Of Quality) Assessor since 2004 and Quality Circle Judge since 2000.She has presided over both the local and International Quality Circles competition since 2000. She was one of the Assessor for the ICQCC that was held in Singapore last year (2018). She had conducted Productivity & Quality Improvement program for numerous organization Singapore over the years and had assisted them in achieving awards during the local as well as international competition.
Getahun Tadesse MEKONEN is a graduate of economics and studied management, HRD, quality and productivity. He has served in senior government positions in different ministries and agencies. He managed Kaizen projects as a counterpart to JICA’s projects (Japanese expert teams) from 2009 to 2016. Mr Mekonen established and led the Ethiopian Kaizen Institute from 2011-2016 with a capacity of Director General. He initiated Ethiopian Kaizen strategies, roadmap and developed TIISO model— a model to transfer Kaizen from Japan in 15 years timeframe—and provided leadership for their implementation. He has published three Kaizen books in Ethiopian local language. He was also involved in JICA-sponsored research projects and several public policy, strategy and reform studies.
Mr. Eiji Inui is a Senior Sector Advisor for Industrial Development and Public Policy Department, Japan International Cooperation Agency (JICA). He has more than 30 years of experience in international cooperation. He has served as a Resident Representative of JICA Zambia office from 2003 to 2007 and as Director General of Africa Department from 2012 to 2015. He has been committed to Africa’s social and economic development throughout his career. Having been appointed as Senior Advisor to DG of General Affairs Department of JICA from 2007-2011 and as an Auditor of JICA, he also has wealth of experience in management of public institutions. Currently, he is advising the Africa Kaizen Initiative and the Africa Kaizen Award which is implemented together with NEPAD and JICA.
Tomoyuki Yamada is currently serving as a coordinator for Africa Kaizen Initiative from 2017. This initiative was jointly launched by JICA and AUDA-NEPAD, and he has been seconded to AUDA-NEPAD by JICA. Prior to joining the AUDA-NEPAD, he served as Deputy Director at Japan Productivity Center. He also served as Deputy Director at Nippon Life Insurance Company and was mainly engaged in business process improvement. From 2015 to 2016, he was a member of JICA Kaizen project team in Ethiopia, and worked with Ethiopian Kaizen Institute (EKI) founded and led by Mr. Getahun Tadesse Mekonen, the former Director General of EKI.