Publish on: 05 Oct 2015
Many companies implement quality standards to ensure that their operations are as efficient as possible. In Mauritius we find that in most cases it is mainly large companies which are internationally certified (ISO) and ensure a competitive advantage on the market. The question to be asked is how to encourage middle and small companies to implement standards so that they can be more efficient and achieve the same world-class quality management as larger companies (be internationally recognized). The motivating factors for the SMEs to implement quality standards are.Cost savings
- to optimize operations and therefore improve the bottom line.Enhanced customer satisfaction
- to improve quality, enhance customer satisfaction and increase sales.Access to new markets
- to overcome trade barriers and open up global market.
Increased market share
- to help increase productivity and competitive advantage.
The ISO 9001:2015 is very strongly based on two basic core concepts:
- process approach based on plan-do-check- act methodology
- core concept which is risk based thinking, aiming at preventing undesirable outcomes
With the new version officially launched on 30th September 2015, and geared to include risk factors, the question is whether SMEs should invest in ISO 9001:2015 certification or is any certification a waste of time and money for the SMEs?